Reducing Burnout through Emotional Intelligence: Insights into Workplace Bullying Among Nurses

Abstract

 This study is aimed to investigate the impact of workplace bullying on job burnout among the nurses. The study also explores the role of emotional intelligence as a moderator. Study used cross sectional data. Data for the present research is collected from the 425 nurses working in different hospitals of Islamabad and Rawalpindi. Results indicate that workplace bulling has a positive impact on job burnout and emotional intelligence negatively moderates the relationship. Findings show that nurses who experience higher levels of workplace bullying have to suffer from increased job burnout. On the other hand, nurses with higher levels of emotional intelligence are better equipped to manage the adverse effects of workplace bullying and thus decreasing the overall intensity of job burnout. On the basis of the results of the study, it is suggested that hospitals may implement comprehensive anti-bullying policies, develop strong support systems and promote emotional intelligence training. This study highlights the importance of developing support systems in hospitals to cater the detrimental effects of workplace bullying.