A COR-Based Analysis of Abusive Supervision in Retail Banking: Examining the Moderating Influence of Islamic Work Ethics

Abstract

 This study strived to focus on the influence of Abusive Supervision on Employee Task Performance, considering the mediating role of Deviant Workplace Behaviour (DWB). Grounded in Conservation of Resources theory, this research dwells further into exploration of moderating role of Islamic Work Ethics (IWE) in influencing the relationship between Abusive Supervision and Deviant Work Behaviour (DWB). This study focused on banking sector of Punjab region was conducted in the banking sector of Punjab, Pakistan, employing a structured questionnaire dispensed to 256 employees from major banks including Meezan Bank, National Bank of Pakistan, Bank Islami, Habib Bank Ltd. (HBL), Bank of Punjab, Muslim Commercial Bank (MCB), and Allied Bank.”. Data collected through convenience sampling technique was analyzed by employing structural equation modelling (SEM). Evidence from this study demonstrates that Abusive Supervision intensifies deviant workplace conduct and hampers employee task performance. Moreover, this study indicates that the relationship between Abusive Supervision and Employee Task Performance is mediated by Deviant Work Behavior. Notably, strong Islamic Work Ethics diminish the positive association between Abusive Supervision and Deviant Workplace Behavior highlighting a buffering effect.