Office Automation And Its Impact On Service Delivery In The Kogi State Civil Service

Abstract

Today's society relies heavily on information, thus investment on networks of computer-based workstations and other automated machinery goes a long way in changing conventional manual office processes and paper communications media at work. Thus, the study assessed the impact of office automation on the quality service delivery in Kogi – State Civil Service with a focus on Yagba – West Local Government Area (LGA) of the state in Nigeria. The sample size of the study was 150 with the adoption of a structured questionnaire as the instrument of data collection, while random sampling was employed for the study. The used descriptive statistics comprised simple percentages and tables, while the utilized inferential statistics was least square regression. The findings of the study established a significant and positive impact of: (i) modern database management system on employees’ efficiency; (ii) task management on the employees’ effectiveness; and (iii) global data exchange on the quality service delivery of employees of Yagba – West LGA. The study made a conclusion that there was significant impact of office automation on the quality service delivery in Kogi State Civil Service. The study, then recommended creation of training and developmental programs for workers through learning of new skills for improved work performance.