Impact of Emotional Intelligence on Conflict Management Style in Banking Sector of Pakistan

Abstract

The attempt of this research is to look at the impact of emotional intelligence on conflict
management style in Pakistan’s banking sector. For this, data is collected from 260 bank managers
based on purposive sampling method. This research focuses on public and private banks in
Hyderabad city of Pakistan. On the one hand, emotional intelligence is measured by emotional
intelligence instrument established by (Schutte et al., 1998).One the other hand, Rahim
Organizational Conflict Inventory-II established by Rahim, 1983 is applied to measure Conflict
management style. In this study, different techniques such as descriptive statistic, regression and
Pearson correlation are applied for the purpose of data analysis. Outcome displays that emotional
intelligence strongly and positively correlates and has significant impact on integrating style.
While emotional intelligence is moderate but positively correlated and has significant impact on
obligating style. Result also finds that emotional intelligence is positive but weakly correlated with
compromising management style and dominating management style in conflict resolution. The
result of this research demonstrates that the emotional intelligence is moderate but negatively
correlates and significant impact on avoiding style.