Measuring Emotional Appreciation at Personal, Interpersonal and Organizational Level in Pakistani Workplace Setting

Abstract

The main objective of the present research was to develop an indigenous self-report
measure of the trait emotional intelligence (EQ) at workplace that identified the elements
of Emotional Appreciation (EA) at workplace in Pakistani cultural context. The construct
of EA is the building block of EQ. Extensive literature review revealed a lot of disparities
among the dimensions of (EQ) and pointed towards the gap that no indigenous measure
exits in Pakistan to measure EQ at workplace. A theoretical analysis from a variety of
perspective for EQ helped identify the domain of content. Operational definitions were
used to develop scale items. Candidate items were generated to fit the construct
definitions. Expert opinions were taken and the construct items were refined on the basis
of the output from practitioners to establish content validity. The raw measurement scale
was pre-tested and respondents assessed its face validity. In the next stage, Cluster
analysis revealed structures of sub strata's. Factors analysis identified the factors that
group together. The items that best describe content domain were selected. For internal
consistency (reliability of the scale) Cronbach alpha was used. The refined tool was
floated to the 1/3 population of the target industry. The hypothesized relations were
confirmed by the factor analysis. The Model proposed will enable human resource
development professionals and researchers to determine the absolute and incremental
value they are likely to derive by using the EQ tests to assess and develop emotional
intelligence among managers and employees. The proposed Model will be valuable tool
for both academia and management.